At Find10.co, we strive to get your order to you as quickly and efficiently as possible. Below, you’ll find all the details about our shipping process, delivery timelines, and how to track your package. If you have any questions, our customer support team is always here to help!
Shipping Times
Shipping times vary depending on your location and the shipping method you choose at checkout. Here’s what you can expect:
- Order Processing: We process orders within 1-3 business days (Monday through Friday, excluding holidays). Once your order is processed, it will be handed over to our shipping partners.
- Standard Shipping: Typically takes 5-10 business days to arrive after processing, depending on your location.
- Expedited Shipping: For faster delivery, choose an expedited option at checkout, which usually delivers in 2-5 business days after processing.
Please note that delivery times may be affected by holidays, weather conditions, or other unforeseen circumstances. You’ll receive a confirmation email with tracking details once your order ships so you can monitor its progress.
Where We Ship
We’re proud to ship to most countries worldwide! During checkout, simply enter your shipping address to confirm if we deliver to your location. If your country isn’t listed or you have questions about international shipping, don’t hesitate to reach out to our support team at support@find10.co or via our live chat. We’ll do our best to assist you!
International Shipping Note: Additional customs fees, duties, or taxes may apply depending on your country’s regulations. These are the responsibility of the customer and are not included in our shipping costs.
Tracking Your Order
Once your order ships, we’ll send you a confirmation email with a tracking number and a link to follow your package’s journey. You can also track your order anytime by:
- Logging into your Find10.co account.
- Navigating to the “Orders” section.
- Clicking on your order to view real-time updates.
If you have trouble tracking your package or don’t receive a tracking number within 3 business days of placing your order, please contact our customer support team for assistance.
Updating Your Shipping Address
Need to change your shipping address? Here’s how:
- Before Your Order Ships: If your order hasn’t left our warehouse yet, you can update your shipping address by logging into your account and editing the order details. Alternatively, contact our support team, and we’ll handle it for you.
- After Your Order Ships: If your package is already on its way, reach out to us immediately at support@find10.co or +1 (819) 745-8989. We’ll do our best to assist, but please note that once a package is in transit, changes may not always be possible.
Incorrect Shipping Address?
Mistakes happen, and we’re here to help! Here’s what to do if you entered the wrong shipping address:
- Before Shipping: If you catch the error before your order ships, log into your account or contact customer support right away to update it. We’ll make the change as long as the order hasn’t been processed yet.
- After Shipping: If your order has already shipped, contact us immediately. We’ll try to work with the shipping carrier to redirect your package. In some cases, we may need to reship the order to the correct address, and additional shipping fees may apply.
To avoid delays, double-check your shipping address during checkout!
Shipping FAQs
Will my items arrive in one package?
We aim to ship all items together whenever possible. However, if your order includes products from different warehouses or oversized items, they may ship separately. You’ll receive tracking information for each package if this happens.
What if my order is delayed?
While we work hard to meet our estimated delivery times, occasional delays can occur due to shipping carrier issues or external factors. If your order hasn’t arrived within the expected timeframe, check your tracking link first, then contact our support team for assistance.
Need Help?
Our customer support team is available to answer any shipping or tracking questions. Reach us at support@find10.co, via live chat on our website, or by calling +1 (819) 745-8989 during business hours (Monday-Friday, 9 AM – 5 PM EST).
Thank you for shopping with Find10.co! We’re committed to making your shipping experience smooth and stress-free.