At Find10.co, we want you to be completely satisfied with every purchase. If something isn’t quite right, we’re here to help with a straightforward returns and exchanges process. Below, you’ll find everything you need to know about returning or exchanging an item.
Our Return and Exchange Policy
Eligibility
- Timeframe: You may return or exchange items within 30 days of delivery.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Exclusions: Certain items (e.g., personalized products, final sale items) may not be eligible for return or exchange. Please check the product page for specific details.
How to Start a Return or Exchange
- Contact Us: Reach out to our customer support team at support@find10.co or through our website’s contact form to initiate your return or exchange.
- Receive Authorization: We’ll provide you with a Return Authorization Number (RAN) and detailed instructions. Please do not send items back without this authorization, as it may delay processing.
- Pack and Ship: Securely package your item(s), include a copy of your order confirmation or receipt, and ship it back to us using a trackable shipping method.
Shipping Costs
- Customer Responsibility: Return shipping costs are your responsibility unless the item was delivered damaged, defective, or incorrect.
- Our Responsibility: If we made an error (e.g., sent the wrong item) or the product arrived damaged, we’ll cover the return shipping costs. Contact us immediately in these cases so we can assist you.
Refunds
- Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within [5-10 business days, adjust as needed]. Please note that depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
Exchanges
- If you’d like to exchange an item (e.g., for a different size or color), let us know when you contact support. We’ll confirm availability and provide instructions.
- Exchanges are subject to the same 30-day timeframe and condition requirements. You’ll only be responsible for return shipping costs unless the original item was faulty or incorrect.
Frequently Asked Questions
What if I received a damaged or incorrect item?
We’re sorry to hear that! Please contact our customer support team within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund and cover the return shipping costs.
Can I return an item if I just changed my mind?
Yes, as long as it’s within 30 days and meets our eligibility criteria (unused, original packaging, etc.), you’re welcome to return it. You’ll be responsible for the return shipping costs in this case.
How long does the return process take?
Once we receive your return, we typically process it within 3-5 business days. Refunds or exchanges will be completed shortly after, depending on your payment provider’s timeline.
What if I lost my receipt or order confirmation?
No worries! Contact us with your order details (e.g., name, email, or order date), and we’ll look it up for you.
Contact Us
Have more questions or need help with a return? Our customer support team is ready to assist!
- Email: support@find10.co
- Phone: +1 (819) 745-8989 (Available Monday-Friday, 9 AM – 5 PM EST)
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