Welcome to the Find10.co Help Center! We’re here to assist you with any questions about your shopping experience. Below, you’ll find answers to our most frequently asked questions. If you don’t see what you’re looking for, don’t hesitate to reach out to us!
Shipping & Delivery
How long does it take for me to receive my order?
Shipping times vary based on your location and the shipping method chosen at checkout. Orders are typically processed within 1-3 business days. Standard shipping takes 5-10 business days, while expedited options deliver in 2-5 business days. Once your order ships, you’ll receive a tracking number to monitor its progress.
Do you ship to my country?
We ship to most countries worldwide! During checkout, enter your address to confirm if shipping is available to your location. If you’re unsure or don’t see your country listed, contact our support team for assistance.
Will my items come in one package?
We strive to ship all items in a single package to save on costs and reduce environmental impact. However, if your order includes items from different warehouses or oversized products, they may ship separately. You’ll receive tracking details for each package if this happens.
How do I track the status of my order?
After your order ships, you’ll receive a confirmation email with a tracking number and a link to check its status. You can also log into your account on our website and visit the “Orders” section for real-time updates.
Managing Your Order
How do I change my shipping address?
If your order hasn’t shipped yet, you can update your shipping address by logging into your account and editing the order details. If it has already shipped, contact our customer support team immediately. We’ll do our best to assist, though changes may not be possible once the package is in transit.
What do I do if I entered an incorrect shipping address?
If you spot the error before your order ships, log into your account or contact customer support right away to correct it. If the order has shipped, reach out to us as soon as possible. We’ll try to help, but depending on the situation, we may need to work with the carrier or reship the order (additional fees may apply).
Returns & Exchanges
What is your return and exchange policy?
We want you to love your purchase! Items can be returned or exchanged within 30 days of delivery if they’re unused, in their original packaging, and in the same condition as received. Contact our customer support team to start the process and obtain a return authorization. Please note that return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
Customer Support
How do I receive customer support?
Our team is ready to help! Reach us via:
- Email: support@find10.co
- Phone: +1 (819) 745-8989 (Monday-Friday, 9 AM – 5 PM EST)
We aim to respond to all inquiries within 24-48 hours.
Still Need Help?
If you have additional questions or need personalized assistance, don’t hesitate to get in touch with us. We’re committed to making your shopping experience with [Your Store Name] as smooth as possible!