Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times depend on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days. Standard shipping usually takes 5-10 business days, while expedited options may deliver in 2-5 business days. You’ll receive a tracking number once your order ships to monitor its progress.
Creating an account is easy! Visit our website and click on “Sign Up” or “Create Account” (usually found at the top right corner). Fill in your email address, create a password, and provide any required details (e.g., name or shipping information). Once submitted, you’ll receive a confirmation email to activate your account. No credit card information is required to sign up!
If your order hasn’t shipped yet, log into your account and edit the shipping address under “My Orders” or “Account Settings.” If the order has already shipped, contact our customer support team immediately, and we’ll attempt to assist. Changes may not be possible once the package is in transit.
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its status. You can also log into your account on our website and check the “Orders” section for real-time updates.
We do not automatically store your credit card information. You can choose to save it during checkout for convenience, but this is optional and can be managed in your account settings under “Payment Methods.” Your data is encrypted and protected with industry-standard security measures.
Sales tax is charged based on the shipping address and applicable local regulations, unless your order exceeds $80. For orders over $80, we waive the sales tax as our way of thanking you! The tax amount (if applicable) will be calculated at checkout for orders under $80. If you’re exempt from sales tax for other reasons (e.g., certain business purchases), please provide a valid exemption certificate during checkout.
We ship to most countries worldwide! During checkout, enter your address to see if shipping is available to your location. If you don’t see your country listed or have questions about international shipping, feel free to contact our support team.
Whenever possible, we ship all items in a single package to save on shipping costs and reduce environmental impact. However, if your order contains items from different warehouses or oversized products, they may ship separately. You’ll receive tracking information for each package if this occurs.
If you need to swap an item
Returns and Exchanges
We want you to love your purchase! Items can be returned or exchanged within 30 days of delivery, provided they are unused, in their original packaging, and in the same condition as when received. Please contact our customer support team to initiate a return and receive a return authorization. Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect upon arrival. Refunds will be processed within 14 days of receiving the returned item, using the original payment method.
We apologize for the mix-up! If you received an incorrect item, please contact our customer support team immediately with your order number and a description of the issue. We’ll arrange for a return authorization and provide a prepaid return label. Once the incorrect item is returned, we’ll ship the correct item or issue a refund, including the return shipping costs.
We’re sorry to hear that! If your order arrived damaged, please contact our customer support team within 7 days of delivery, including your order number and photos of the damage. We’ll provide a return authorization and a prepaid return label. Once received, we’ll replace the item or issue a full refund, including original and return shipping costs.
Once you receive your return authorization, we’ll provide a prepaid return label with the specific address. Please use this address and ensure the package includes the return authorization number. Do not send returns to our general business address, as they may not be processed.
If you notice the mistake before your order ships, log into your account or contact customer support to update it. If the order has already shipped, reach out to us immediately, and we’ll attempt to redirect it with the carrier (additional fees may apply). If redirection isn’t possible, we’ll assist with a return and reshipment once the package is received back.
If your order hasn’t shipped yet, you can cancel or modify it by logging into your account or contacting customer support. Once shipped, cancellations or changes may not be possible. Please reach out as soon as possible, and we’ll do our best to accommodate your request.
Yes! If an item is sold out, check the product page for pre-order options. We’ll notify you when pre-orders are available, and your item will ship as soon as it’s back in stock. Sign up for email alerts on the product page to stay updated.