Common queries answered
Frequently asked Questions
Once your order is processed, it typically takes 3-7 business days for standard shipping within the U.S. International orders may take 7-21 business days, depending on your location and customs processing. You’ll receive a confirmation email with an estimated delivery date after your order ships.
We offer a 30-day return and exchange policy. Items must be unused, in their original packaging, and in the same condition as when you received them. To initiate a return or exchange, contact our customer support team with your order number. Note that shipping costs for returns are the customer’s responsibility unless the item was defective or incorrect.
If your order hasn’t shipped yet, you can update your shipping address by logging into your account and editing the order details. If the order has already shipped, please contact our customer support team immediately, and we’ll do our best to assist you. Once the package is in transit, changes may not be possible.
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its status. You can also log into your account on our website and check the “Orders” section for real-time updates.
If you notice the mistake before your order ships, log into your account or contact customer support immediately to update it. If the order has already shipped, reach out to us right away, and we’ll try to assist. Depending on the situation, we may need to coordinate with the shipping carrier or reship the order (additional fees may apply).
We ship to most countries worldwide! During checkout, enter your address to see if shipping is available to your location. If you don’t see your country listed or have questions about international shipping, feel free to contact our support team for clarification.
Whenever possible, we ship all items in a single package to save on shipping costs and reduce environmental impact. However, if your order contains items from different warehouses or oversized products, they may ship separately. You’ll receive tracking information for each package if this occurs.